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Wishing you every success in 2012

Life is a great big canvas, and you should throw all the paint on it you can

Danny Kaye

 

Blackbelt in Excellence wishes you and your family a wonderful, happy, healthy, safe and prosperous Christmas & New Year.

We look forward to catching up with you early in 2012.

Peter Thurin
and the Blackbelt in Excellence team

Posted in family, quotes, success.

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Blackbelt in Excellence’s new website

We are proud to announce the launch of our new website. The new website includes our latest videos, audio files and products.

I am also very excited to tell you that copies of “be the best you can be
are in stock for Christmas and can be purchased from my website.

If you would like to know more, please contact us through our website: www.blackbeltinexcellence.com.au

Posted in news, Uncategorized.


Take time to STOP

If you’ve ever been to Noosa in Queensland you’ll know how beautiful and sparkling the beaches are there and the National Park that overlooks them. I was lucky enough to visit recently with my family when my daughter was a bridesmaid at a close family friend’s wedding.

Being the competitive type – and, of course, being a massive advocate of continuous improvement – I take my morning runs (looks more like a walk!!) very seriously. So when I ran up the trail in the Noosa National Park, I was pretty focused on getting from A to B as quick as I could. But something amazing happened on my way up to see the magnificent view, called Hell’s Gate, at the top of that National Park.

I was running as quick as I could and a woman called out, ‘Stop, look at this!’ Thankfully, I did, and as I looked down at the spot in the ocean she was pointing towards, I saw what she could see: a whale breaching. If you’re lucky enough to have seen one of these incredible creatures raising themselves out of the water and displaying their massive bodies, then you’ll know just how stunning and beautiful they are. It was well worth the brief break on my time trial run.

But I set off again as fast as I could, trying to make up time, and I got no further than 100 metres up through the forest when this time a man stopped me in my tracks: ‘Come and have a look at this!’ I looked towards the ocean for a whale, but this time saw no fewer than four dolphins, swimming and leaping across the surf. I went on and finished my exercise, but for the rest of the time I wasn’t focused on my time; I felt like I was running on clouds. It was a real ‘wow’ moment for me and I headed back so excited to tell my family about the amazing examples of Mother Nature I’d seen in action.

The next day I ran again and, like I’d won the lottery, I saw another breaching whale!

The whole experience got me thinking and, to be honest, I was a bit cross with myself. If those people hadn’t been there on my first morning to tell me about those wonders in front of me, that were better than any of the world’s theme parks, I would have run right past them. I would have missed out on one of life’s great experiences, I wouldn’t have seen those whales or those dolphins. Which, by the way, were all the more wonderful experiences for having those people there to share them with.

In our desire for success and continuous improvement, in our constant busyness and focus on getting from A to B, we can miss out on some of the richest experiences life has to offer. We have to take time to stop and see what’s going on around us.

With the festive season kicking into gear, people are so busy and hell bent on buying things. But we need to stop and think about who it is we are buying for and what is the most important component: caring about people. Sometimes we’ve got to stop and listen and support people – friends, family, colleagues; it can be one of life’s great pleasures, too. If we stop and care, we make that great impact on the people we say we care about.

Now, I’m not saying that striving for continuous improvement and being the best you can be is wrong. Of course not! I live by those principles and I know you do, too. It’s vital to strive for our own personal ‘black belts’, be focused on them, but remember, like my run in the Noosa National Park, it’s what we see and learn along the way that’s as important as the prize.

When I think about getting my own black belt in taekwondo, it was the steps along the way, the people that taught me so much, how my confidence and skills grew as I went up the ranks that was as significant as getting my black belt at the end. It’s all about how we grow as people in the process.

We have to make sure that our black belts don’t come at the expense of taking time to see the beauty around us, or listening and caring for a colleague, or taking the time to play and have fun with our families. It’s a simple question of emphasis – and one we need to get right.

I want to leave you with a question: in your striving for excellence and being better today than you were yesterday, what are the ‘whales’ or ‘dolphins’ you might be missing out on? Because, to paraphrase Cat Stevens, your desire to be the best you can be will still be there tomorrow, but the beauty and wonder – and people – around you may not.

Posted in actions, business, family, goals, health, motivation, stories.

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Feedback

Peter,

You were a great inspiration to us all! Everybody had lots of positive things to say about you and your presentation. They really connected with your sincerity. Your style is fantastic. You walk and talk to the audience, you get them involved – it is the perfect combination to connect with the audience and you did that for the whole hour and for the remainder of the day and night. Thank you for helping us to connect with the audience and get everyone to drive their professional and personal career

Manager, Kimberly-Clark Health Care

Posted in conference, inspiration, keynote, quotes, testimonials.


Are you Prepared for Success?

At my very first major speaking engagement, I got one of my biggest lessons, one I’ll never forget. I’d been asked to speak at a conference at Uluru (Ayers Rock); I’d never been there and I was really excited about going. It was a massive opportunity for me so, as always, I did my homework. I spent a huge amount of time on research and made sure I found out as much as I could about the company and their people. The key objectives for the conference were firmly fixed into my mind. And in the lead up to the conference I constantly communicated with the event organisers.

Another speaker was on before me and it was then that I saw something I’ve never seen again: part way through this guy’s address, the company’s CEO pulled him off stage and said that’s enough. His message was obviously inconsistent with those of the business he was speaking about. To see that happen in an auditorium full of people was a huge lesson for me that I now put into one word: preparation. While it was obvious that this speaker had let himself and the company down, I recognised that if you don’t do your homework it could happen to you, to me or to anyone else.

At this time of year a lot of people are thinking about exams. And, of course, to paraphrase Muhammad Ali, all the hard work is done long before you get to dance under the lights. That was certainly the case when sitting for exams at Pharmacy College while studying to be a Pharmacist or for each and every martial arts grading in my quest for a black belt. I mostly knew long before I stood before the judges whether I would pass and go to the next grade. With any test or exam, whether it is secondary school, university, or even the daily examination that the workplace is, we have to be prepared; we must do all the homework we can.

And do you know a very powerful reason why we need to? Because it offers us a huge competitive advantage. Not many people do the preparation it takes to truly succeed – and that’s certainly the case in our businesses. We can’t control the economy, the climate, earthquakes or so many other factors, but we can control how much homework we do. We can focus on the things we can’t control, or we can focus on something we can: our own preparation. It’s our choice and it is so often the difference between incredibly average and extraordinary achievement.

Let me tell you an amazing story that illustrates this. There was a young man, ‘Andrew’, who in his first year with a sales company that I worked with wasn’t having much success. But what was happening was that he was playing the blame game: the reason why he wasn’t achieving sales success was, according to him, everyone else’s fault.

Customers were in bad moods or didn’t work with him the way he wanted them to. He criticised others and used what he saw as others’ failures to justify his own lack of success. But the truth was he didn’t know his own portfolio well enough, he hadn’t researched the products he was trying to sell, and he didn’t make appointments with customers even though they’d said that was what they wanted.

We sat down with Andrew and talked to him about the value of respect and doing his homework. And to his absolute credit, he took it on board. He took the path of looking for an opportunity to be successful rather than looking at the obstacles and barriers. He focused on what he could do, the choices he could make, to turn his results around.

He got to know his products inside out; he made appointments with customers at times that suited them. He got face-to-face, treated his customers with respect and used those meetings as an opportunity to shine, to dance in the lights because he was super-prepared. That young man went from being a routine – or worse – salesperson to achieving the remarkable feat of being named his company’s salesperson of the year.

His response to being questioned about his performance led him to new and better outcomes. He looked honestly at himself. He asked what he could do more, differently and better. And the key for him was preparation and consistently “doing” that led to ongoing improvement. Andrew is still known for focusing on the little things that make a difference. He has built wonderful businesses with his customers. He has amazing relationships with them and his own team. He even told me that the self-esteem he gained in the workplace has had a major impact on his family life and has made him a better partner and father.

Andrew’s success was all down to preparation. If we’re stuck in a rut it’s easy to blame others. And that becomes our focus. The blame gets bigger and so does the rut. But when we focus on the things we can do, not the things we can’t, then the opportunities for success increase. And if you choose better preparation then you will set yourself up to dance brilliantly under the lights and have wonderful success.

Posted in business, conference, customer focus, keynote, preparation, stories, success.

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Feedback

Hi Peter,

Your messages always give me an injection of positive energy, and as I was looking for something to talk about to my team at this morning’s briefing, I opened up your website to look for ideas.

I read thru many of your previous newsletters and shared some of the key points from your messages of how to make a difference little by little.

You’re truly an inspiration and role model for how to be the best you can be!!

Colin Vickers
General Manager
Sheraton Hangzhou Wetland Park Resort
Hangzhou, Zhejiang, P.R. China

NB. Colin’s hotel has just picked up a major award from a prestigious global travel magazine for Best New Opening Hotel. An awesome result and a richly deserved accolade!

Posted in business, testimonials.


To your health

Every time we get on a plane we’re reminded of one of life’s simplest lessons. It’s when the flight attendant tells us that, in the event of an emergency, an oxygen mask will drop from above. We’re told to secure our mask first before trying to help anyone else.

The message is clear: make sure you’re healthy before you try to help anyone else. But it’s a message we too often ignore. How can we possibly help anyone, keep assisting charities, leading our businesses and organizations, or be there (literally) for our families, if we neglect our own health?

At blackbelt in excellence, we use the acronym CARE a lot. And when I speak to companies, I say that it can stand for things like Customers Are Really Everything, Colleagues Are Really Everything or Children Are Really Everything. And, most importantly, Choices Are Really Everything.

Whatever we need to care about, we have to treat it with absolute importance. But if we don’t CARE, with big capital letters, for ourselves, then we can’t care for anything or anyone.

Two recent stories have brought this home for me. And, thankfully, they both have happy endings. But if these people hadn’t made the step to be committed (not just interested) in their health, then one of them could now have critical problems with her sight, and the other could have lost his life.

A friend of mine had put off a skin cancer check. Then one day she discovered what she thought was a bit of leftover mascara on her eye. But it wouldn’t budge. She got it checked out and had a cancer removed that could have left her blind in one eye. Another friend had neglected his health checks, but fortunately decided to finally listen to his wife and have a colonoscopy. The result was the removal of a cancer that could have claimed his life.

These, of course, are good news stories. But we hear too many, don’t we, that end in sadness. So we need to think about those plane flights, that oxygen mask dropping from the ceiling. Are we going to get into the game, take that one step we need to take to make sure our health is our number-one priority?

Yes, you heard it: your health needs to be your number-one priority. It’s not selfish, it’s practical – you can’t help a single person if you’re unwell. If you’re like me, you get a lot of emails asking you to help this charity, support that initiative. And that’s great. We all need to do that. But we need to put that WIN acronym into action when it comes to ourselves: what’s important now? We have to do some ‘me’ time to make sure we are healthy, and raring to go and do all that good stuff that’s there for us to do.

I owned and operated pharmacies for 20 years. I’m used to handing out good advice about people’s health. And I know that sometimes I am better at giving advice than taking it! I mean, it took being embarrassed at an awards night, when I had to read out the winners, for me to take the step to get my eyes checked. Now I wear glasses to read. That might not be as significant as getting a prostate check, or a breast cancer screening, or any other kind of major check up, but the principal is the same: it was easy to do or easy not to do. But some of these ‘easy to do’ things have a pretty important consequence at the end.

We all know the facts by now, don’t we, about the importance of healthy eating and exercise, our genetic histories, smoking and drinking, and regular check-ups? Well, we’re pretty good at putting business strategies in place, how about we put personal health strategies in place to make sure we’re around and fit and firing to put those business plans into action?

Prevention is definitely better than a cure. And remember: that is an ex-pharmacist speaking! We have to set our health goals and take that first step to making healthy habits a routine in our lives. Because, to paraphrase an old Chinese proverb I love, the best time to get started on ensuring we are healthy was 20 years ago. The second best time is today.

Posted in actions, empowered, family, goals, health, self improvement.

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Feedback

Hi Peter,

I just wanted to share with you something that Tash mentioned when we were on our way to Orange on Tuesday – we were talking about your amazing energy and how incredible it is that you have that energy not just for us but for EVERYONE that you deal with. Tash made the comment in passing that she never even thought about the fact that you have other clients, she just thinks of you as part of our Team… and after being at the conference and hearing people speak about making the client feel special it made me realise that is something you are awesome at. Just knowing you as a part of our team means that you have gone the whole way to making us feel special with every interaction.

So thanks for that Pete, it’s a great role model for us to emulate and plus it makes us feel really special that you’re on our team – thank you!

Cheers,

Liz

Elizabeth Laidlaw, Operations Manager, WHK Financial Planning Pty Ltd

Hi Peter,

I just wanted to share with you something that Tash mentioned when we were on our way to Orange on Tuesday – we were talking about your amazing energy and how incredible it is that you have that energy not just for us but for EVERYONE that you deal with. Tash made the comment in passing that she never even thought about the fact that you have other clients, she just thinks of you as part of our Team… and after being at the conference and hearing people speak about making the client feel special it made me realise that is something you are awesome at. Just knowing you as a part of our team means that you have gone the whole way to making us feel special with every interaction.

So thanks for that Pete, it’s a great role model for us to emulate and plus it makes us feel really special that you’re on our team – thank you!

Cheers,

Liz

Elizabeth Laidlaw, Operations Manager, WHK Financial Planning Pty Ltd

Posted in conference, customer focus, inspiration, quotes, testimonials.

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Feedback

Fantastic!!!!!!! Your presentations have put a real “buzz” into our business and have got the whole staff working on 1% ers for their self improvement.

Your presence, availability and approachable manner have been the game breaker. Our staff feels you are now part of the team, working with them to improve our business culture and outcomes.

Our business has implemented the “blackbelt in excellence” terminology. When engaging staff and managing performance, we are always talking 1 %ers, getting in the game, choosing your actions, looking for solutions, and asking: What are the small steps?

Barry McGee, Chief Executive, WHK

Posted in facilitator, goals, management, quotes, testimonials.

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The courage to have a go

It’s getting really close to the most important part of the year for all Year 12 students around Australia: exam time. It’s an anxious period, but a time when they know they have to bring their best to the table so they can be proud of their efforts, and get a positive start on the road to everything life can offer them.

I had the privilege recently of speaking to some of these amazing young people in country NSW. It was a really exciting time, I learnt so much, and I hope that the students did, too. They were fantastic; they really bought into the ‘be the best you can be‘ message, and they laughed and cheered their ‘teammates’ on.

I want to share with you two things that my presentation at that school really brought home for me: the power of teamwork and supportive relationships, and the importance of stepping past our fears.

I was in country NSW in the first place because I was facilitating a three-day leadership retreat for a company. I’ve worked with them for four years and have a wonderful relationship with the CEO. He’s a big advocate of blackbelt in excellence, so when I mentioned I’d like to present to the students at the secondary school (where he has a son in Year 12!), he was fully supportive and, like me, firmly believed that we could create a “wow” impact and add real value to this student group at this significant time of the year. He knew the school principal, approached him – and the principal thought it was a sensational idea!

The point is I couldn’t have got myself in front of those students on my own, without the power of my relationship with the CEO and his with the principal. When we surround ourselves with an encouraging team, whether we are students studying for exams or salespeople alone on the road, it makes all the difference. And I hope I was able to make a difference, even just to one student, who will knuckle down now for the exam period and get into a course he or she might not otherwise have got into. That will make the CEO and school principal’s (who was so encouraging of me and a great sport!) efforts to get me there at such short notice absolutely worth the effort.

You have to “get into the game”, but we are capable of so much more, so many more amazing achievements, when we are supported and encouraged by a team. And that was one of the key messages I took to the students. I also shared with them other key blackbelt in excellence themes such as:

  • the one-per centers, like getting up 15 minutes earlier and going to bed 15 minutes later as exam time approaches;
  • excellence is an everyday thing they can take into their exams and the rest of their lives;
  • not focusing on what they haven’t done, only what they can do now;
  • the little steps to excellence are easy to do and easy not to do; and
  • using their time productively without forgetting to keep exercising and eating properly.

And they were excited and enthusiastic about putting these messages into action! But all these things are much easier to do if we do them together.

I encouraged them to make sure they have a support crew that will keep them accountable for all their steps towards excellence, who will keep encouraging them when they feel like giving up, who will share ideas with them (and who they can share plans and ideas with, too). We can do amazing things when we have people around us who care for us and support us. And, best of all, we can conquer our fears.

At the start of my presentation at the school, I asked for six volunteers from amongst the students to come up on stage and break a wooden board with me. There were no takers. They felt uncomfortable about the idea of getting up and having a go. But an hour later, after they’d been inspired and they’d started encouraging each other, I could have got the whole room on stage! The six kids that did volunteer, three boys and three girls, all broke their boards to the thunderous applause and cheering of their teammates.

It’s so much easier to get in the game, get past our fears, move out of our comfort zones and into our achievement zones, when we are encouraged and backed by an enthusiastic support crew! A sure-fire method not to be successful is to not have a go. You can’t break a board, start a business, improve your relationship with your kids or do an amazing effort on your exams if you sit back, stay out of the game and don’t have a go! But if we demonstrate that courage to have a go, that tenacity to break through the fear, what’s the worst that can happen? The only failure is not trying to succeed.

All of the kids that broke those boards said later that it was easier than they thought it would be. They didn’t let their discomfort get in the way of achieving their goals. And a big part of that was because everyone in the room supported them. They were held up there and motivated on stage by the encouragement of others!

We can all be that encouraging voice for each other. In our businesses, in our families, in our teams. And, once we surround ourselves with that cheering support crew, we can all benefit from being encouraged to push past our fears, focus on our big picture goals and achieve more than we ever thought possible.

Who will you bring into your team today? Who will you encourage? I look forward to hearing – and sharing – your stories of team success.

Posted in community, empowered, family, goals, inspiration, motivation, preparation, self improvement.

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